Three documents, one check

Betrolla Casino: You have reached the withdrawal screen and the account check appears

Licences require us to know who plays, so the check runs once and takes up to 52 hours before it is confirmed.

Start my check

Licensed in CuraçaoOGL/2015/7052/281, Gaming Control Board Curaçao. Operating since 2015.

Knowing the route

Who is behind the check?

Reading it takes a minute and leaves you with the full shape of the check.

Operator

Betrolla Casino N.V.

Licence

Gaming Control Board Curaçao, OGL/2015/7052/281

Review time

Deadline

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Facing the upload

Your first upload, done properly

Work through it in order and your paperwork lands right the first time.

Where the upload lives

Looking for the documents area, open your account menu and find the verification tab; the request also arrives by email, so check the inbox you registered.

All four corners

Photograph your photo ID flat on a table in daylight, catching all four corners with no glare; a sharp colour scan beats a hurried phone snap every time.

Your card, partly hidden

Showing a payment card image, mask the middle digits but leave your name and the last four visible, so the card is clearly yours and stays safe.

Before clearance, after upload

Waiting out the review, keep an eye on email and live chat for a request for a better copy, since a single replacement clears most delays.

Three papers

The short document list

Check this list before you upload and nothing should come back for a second look.

Photo ID

ConfirmsYour name, face and date of birth

Must showAll four corners, in colour, unedited

Proof of address

ConfirmsWhere you actually live

Must showYour name and address, dated within three months

Payment card image

ConfirmsThe card is yours to use

Must showName, last four digits, middle digits hidden

The three usual rejection points

Out-of-date photo ID. Expired photo ID proves nothing about who you are now, so the checker has to send it back. Replace it with a current copy of the same document Check the expiry date before you take the photo

Too old to count. An address letter ages quickly, and one that falls outside the accepted window cannot tie you to where you live now. Order a fresh bill showing your name and address Pick the newest dated letter you hold

Your upload is unreadable. Glare from a lamp or a thumb over the text leaves the checker unable to confirm details, so the upload comes back. Lay the document flat on a plain surface Retake the photo in daylight, straight on

Where did the money come from?

Money questions can feel personal. The Gaming Control Board Curaçao licence OGL/2015/7052/281 obliges every operator it licenses to know where players' stakes come from; the step runs for everyone, and a request says nothing about your honesty.

Depending on your case, the reviewer may ask for one or more of these.

Recent bank statements
Payslips from your employer
A savings or investment summary
Paperwork from a property sale
A written note explaining the funds

Know before the request

See each request coming

Knowing the trigger points keeps your payout from stalling later on.

A higher spending ceiling

Lifting your own ceiling changes how much risk the account carries, so photo ID and address proof are requested before the higher limit goes live.

Fresh method, fresh papers

A wallet or card the casino has not seen before needs matching proof, and the card image plus address letter are usually requested.

Your first cash-out

The licence requires checks to be finished before any first payout, so photo ID and address proof are requested the moment you ask for money.

Details that disagree

A nickname in the account or an old address stops the match, so the reviewer asks for photo ID that spells your details the same way.

Fast replies

Know exactly what clears your account

You will know what the check covers, how long it takes and what happens to your papers.

Is my ID kept safe once I send it in?+

Your files travel over 256-bit AES encryption, so the copies stay between you and the team that runs the checks. Only the specialists reviewing your case open them, and nothing gets shared outside that group.

Can I upload my ID straight from my phone?+

Yes, a phone camera is fine, since daylight and a steady hand do more for the review than any scanner. The original image works better than a screenshot, and anything stuck goes to [email protected].

Must the check wait until my first withdrawal?+

No, the check can land at registration or at your first deposit, and the license makes it compulsory at the latest before a withdrawal is paid out. Complete papers are usually handled in 52 hours.

Why is the casino asking where my money came from?+

The license requires a source of funds check as a routine guard against money laundering, so it is not an accusation aimed at you. The request usually comes alongside the standard documents, and the verification team explains what fits your case.

What regulator and license number sit behind this casino?+

The Gaming Control Board Curaçao regulates the casino under license number OGL/2015/7052/281. The operating company is Betrolla Casino N.V., registered in Curaçao as number 185487.