Your safety net

Everyday Limits and Self-Exclusion at Betrolla Casino

Betrolla Casino is for players aged 18+, and every account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks from the first day.

Set your limit

Licensed in CuraçaoOGL/2015/7052/281, Gaming Control Board Curaçao. Operating since 2015.

Quick reference

What protection looks like in your account

Useful the first time you open your account and any day the play starts to feel heavier.

Minimum age18+

RegulatorGaming Control Board Curaçao, OGL/2015/7052/281

National registerGAMSTOP

Helpline0808 8020 133

Questions[email protected]

Five settings

Which limits can I turn on in my account?

It takes away the worry that a decision made in the moment is the only one available.

Decided before, not during

A deposit limit caps what you can put in, so the amount is chosen before play instead of during it. Switch it on when you want a fixed ceiling for each day or week.

Choose your loss ceiling first

Loss limits stop you once your net losses reach a figure you chose earlier. Turn it on if a losing run has ever carried you further than you intended that evening.

A nudge before an evening disappears

Session time reminders nudge you after a stretch of play, so you can step away and check the clock yourself. They suit anyone who loses track of how long a session has run.

Stronger than a pause

Self-exclusion locks you out of your account for a period you pick, so the decision holds when willpower dips. Choose it when a break needs to be stronger than a pause.

Look at the running total

Reality checks show how long you have been playing and what you have staked so far. Switch them on if you like a plain summary in front of you as the session goes on.

Your first limit

How do I set a limit in my account?

After these four steps you will have a limit saved in your account, waiting before the first deposit.

Open your profile menu

Open the profile menu from your logged-in account and check you are on the right section. Your account details sit there, apart from the game screens.

Your current settings, in one place

Go to the limits section, where deposit, loss and session settings are grouped together. Read what each one currently shows before you change anything.

Deposit, loss or session time

Pick the limit that fits your plan: deposit, loss or session time. Choose the figure or the stretch of time first, then confirm it before play.

Reopen to see it saved

Confirm the change and reopen the section to see the new limit saved. Do this while you are calm and before any deposit, not after a difficult session.

Help that stays private

Free, confidential, and open at three in the morning

Where to find free, confidential support in this country, for you or for someone close to you.

National Gambling Helpline (GamCare)

A free line answered at any hour, every day, where you can talk openly and stay anonymous, and be pointed to support nearby. Relatives can call it too, for themselves or for you. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Free meetings run by people who have been through it, with no appointment needed and no fee, plus separate gatherings for family and friends who want to understand and help. gamblersanonymous.org.uk

Is this still entertainment for me?

Catching it early keeps a habit from hardening into something harder to shift. A deposit limit or a pause costs nothing and can be set in your account before the next session begins, not after a loss.

If more than one of these feels familiar, it is a fair moment to look again.

Chasing the last amount back
Hiding spend from the people you live with
Borrowing money to keep playing
Thinking about the next session at work
Playing longer than you meant to
Feeling flat when you are not playing
Spending money set aside for bills

An adult account stays an adult account

Keep your documents ready. Only people aged 18 or over may register, so your date of birth is checked and identity documents are requested before any first withdrawal is paid. A child cannot open a playable account here, and that check is repeated at the payout stage.

Can a shared device be closed off? On a shared laptop or phone, blocking software stops gambling sites from loading at all, which means nobody at home has to watch anyone. Install it before play starts and the choice belongs to the household rather than to a moment of temptation.

Support for partners and parents. Speaking plainly and without blame usually reaches further than an argument, and a friend can call the National Gambling Helpline (GamCare) on 0808 8020 133 at any hour for free. Gamblers Anonymous also runs free peer-led meetings, including mixed ones for family and friends.

Can I simply stop for a while?

Take a few days off. A time-out switches your access off for a brief spell of hours or days, chosen from your account tools before it starts. During that window the account stays closed and no play is possible. When it ends, you return to normal access without asking us to reopen anything.

How long do I want to be away? Longer than a pause, self-exclusion closes your account access for the months you select, and the decision stands once it begins. You start it in your account settings. Reopening early is not possible, so choose the period deliberately rather than in a low moment.

Register with GAMSTOP first. Beyond our own walls sits GAMSTOP, run by The National Online Self Exclusion Scheme Limited, which blocks you from licensed sites across this country. Registration happens online with email verification, takes up to 24 hours to bite, and runs for at least six months, with longer options of 1 year, 5 years, or 5 years with auto-renewal. gamstop.co.uk

Before you decide

Closing, pausing and blocking

Useful once you have spotted the tools and want to know what each one really does.

Can I shut my account for good at Betrolla Casino?+

Yes. Write to [email protected] from your registered address and ask for the account to be closed permanently. Support replies around the clock and will confirm once the closure is in place.

What does a short pause actually change in my account?+

A pause is a short break you set on your own account, and it stops play until the time you chose runs out. Afterwards the account opens again without any request from you.

If I self-exclude here, am I blocked at other casinos too?+

No. Self-exclusion set in your Betrolla Casino account covers this site only. Lasting cover across other operators comes from GAMSTOP, the national register run by The National Online Self Exclusion Scheme Limited, with the shortest period at 6 months.

Can I set my limits from my phone instead?+

Yes. The mobile version carries the same account section, so deposit, loss and session settings can be changed on a handset. You will find them in the same place as on a desktop.

Can I undo a self-exclusion before the end date?+

No. Once a self-exclusion is confirmed it runs for the full period you chose, so the length matters more than the wording. Pick a period you can live with before you confirm it.

Why does the casino ask for my age at all?+

Because play here is for adults of 18 and above, and the check protects young people from gambling they are not ready for. Age is confirmed at registration and again through documents before a first withdrawal.