Answers without queueing

Betrolla Casino contact: chat, e-mail or phone

Live chat, e-mail and phone all run 24 hours a day, 7 days a week, so someone is at the desk whenever you need help.

Contact support Minimum deposit £16

Paid today

275,229 £

1,509 Playing now

Licensed in CuraçaoOGL/2015/7052/281, Gaming Control Board Curaçao. Operating since 2015.

Fast payoutsAverage withdrawal in 10 minutes. Up to £60,000 per transaction.

Data protection256-bit AES encryption. Audited by GLI and QUINEL.

Channel guide

Betrolla Casino support, three ways

After this section you will know which line to use first and what each one answers.

Live chat desk

Chat suits anything urgent, from a stuck deposit to a locked bonus, and a person usually replies within four minutes at any hour on any day.

Start chat

E-mail support inbox

E-mail fits documents and detail you want in writing, so write to [email protected] and expect a reply within eight hours whatever day you send it.

Write e-mail

Do you answer at night?

Call +44 20 1148 5966 in GMT when you would rather talk it through, and a colleague picks up in roughly one minute at any hour of the day.

Call now

United Kingdom desk

Check the details that apply where you play

British players get a London number and English-speaking help around the clock, which is how this casino has worked since 2015.

Reaching us

UK phone+44 20 1148 5966

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

Regulator and licenceGaming Control Board Curaçao, OGL/2015/7052/281

Further help

Gambling supportGamCare, BeGambleAware, GAMSTOP

A decision you can point to

Take your complaint further

Where to take a question that a first answer did not settle, and who decides it.

Betrolla Casino first contact

Describe your issue to support and keep the reply you get. A written record of what was said makes every later step quicker and clearer.

Before and after the first reply

Support answers and, where a payment or bonus is in dispute, explains the decision. Read the reasons given before deciding whether you agree with them.

Betrolla Casino final position

Should the answer still not fit, ask for the case to go higher inside the casino. A manager reviews the facts and replies with a final position in writing.

Unhappy with the final answer?

If the internal outcome still leaves you short, you may take the matter to the Gaming Control Board Curaçao, which licenses Betrolla Casino N.V. under OGL/2015/7052/281.

Betrolla Casino departments

Which address takes your kind of question?

Reading this list means your message lands in the right inbox on the first attempt.

Your account

General support[email protected]

Verification of documents[email protected]

Your money

Deposits and withdrawals[email protected]

Anything else

Complaints and disputes[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Betrolla Casino operator

Match the licence to your account

The same facts our teams work from, so nothing about our setup surprises you.

The company

Legal nameBetrolla Casino N.V.

Company number185487 (Curaçao)

Registered addressSchottegatweg Oost, Willemstad

The licence

RegulatorGaming Control Board Curaçao

License numberOGL/2015/7052/281

Written contact

Support e-mail[email protected]

Four wait times

How long each channel takes to answer

That a query sent late at night will still reach someone who can act on it.

Live chat

Chat opening hours24 hours a day, 7 days a week

Chat first reply4 minutes

Time zone usedGMT

E-mail

E-mail address[email protected]

E-mail reply8 hours

Phone

Phone number+44 20 1148 5966

Phone wait1 minute

Clear answers, less waiting

Less waiting once you know

You will know what support needs and which answer fits before you write.

trustHow long before someone replies to my e-mail?+

Nothing beyond the e-mail address you registered with is needed for us to open your account. Never send your password, because support will never ask for it, and no message from us will request it either. A name and the date of your last deposit help us match you faster.

trustWhat happens when I ask for a copy of my data?+

Write to [email protected] and request either a copy of your data or its deletion. Expect a written reply from that inbox once your identity is confirmed. Deletion cannot cover records the licence obliges us to keep, and the reply will say which ones remain.

trustWhen can I write to you in Finnish or German?+

Four languages are covered at the desk: English, German, Finnish and Norwegian. Someone answering you will use the language you wrote in, wherever that is possible. English is the quickest route at busy hours, when the other lines are thinner.

trustCan I withdraw before my documents are checked?+

Documents such as photo ID, proof of address and a card image typically clear in fifty-two hours. Queues lengthen when a document is blurred or the name does not match the account. Sending sharp, clearly lit images the first time avoids the wait being restarted.

trustWhen should I close my account instead of pausing it?+

Ask the desk to shut your account and it is done from our side once you confirm in writing. Any balance still standing is returned to you after checks, so keep payment details reachable. Reopening later is not automatic, and a fresh review would apply.

trustWhat happens when I need help at three in the morning?+

The desk runs twenty-four hours a day, seven days a week, so night shifts and weekends are covered in Greenwich Mean Time. Reply times still vary: live chat usually answers within four minutes, the phone within one, and e-mail within eight hours. Nothing closes on a Sunday.

Ready to be answered in one go

A few details save the back-and-forth that stretches a simple question into days.

Registered e-mail address on the account
Screenshot of the screen in question
Deposit reference or transaction time
Photo ID and proof of address
Date, time and the amount involved

Who else can you talk to?

Organisations outside Betrolla Casino help with gambling problems, at no cost and without judgement. GamCare, BeGambleAware and GAMSTOP work with players across the United Kingdom, and reaching them is a choice you make for yourself.

GamCare. Trained advisers talk through what gambling is doing to your money, sleep and relationships, and point you to local support.

BeGambleAware. Information and self-help tools sit here, so you can read quietly before deciding whether to speak to anyone.

GAMSTOP. One free registration blocks your access to gambling sites and apps licensed in the United Kingdom.